Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2025

1. Introduction

Thunder Edge Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly, including:

  • Name, email address, and phone number
  • Billing and payment information
  • Company name and business details
  • Support tickets and communication records
  • Account preferences and settings

Technical Information

We automatically collect certain technical information:

  • IP addresses and device identifiers
  • Browser type and version
  • Operating system information
  • Website usage patterns and analytics
  • Server logs and performance data

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing payments and billing
  • Customer support and technical assistance
  • Service improvements and optimization
  • Security monitoring and fraud prevention
  • Marketing communications (with your consent)
  • Legal compliance and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these circumstances:

  • Service Providers: Third-party vendors who assist in service delivery
  • Legal Requirements: When required by law or legal process
  • Business Transfers: In case of merger, acquisition, or asset sale
  • Consent: When you have given explicit permission
  • Security: To protect rights, property, or safety

5. Data Security

We implement comprehensive security measures:

  • SSL/TLS encryption for data transmission
  • Regular security audits and monitoring
  • Access controls and authentication systems
  • Regular backups and disaster recovery plans
  • Employee training on data protection
  • Compliance with industry security standards

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Account data is typically retained for the duration of your service agreement and may be kept for additional periods for legal or business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Update or ...
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your information

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Website functionality and user experience
  • Analytics and performance monitoring
  • Personalization and preferences
  • Security and fraud prevention

You can control cookie settings through your browser preferences.

9. Third-Party Services

Our website may contain links to third-party services or integrate with external platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

For privacy-related questions or requests, contact us:

Email: privacy@thunderedgetechnologies.com

Address: BLOCK-L, WeWork Embassy TechVillage, Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103

Phone: +91 9944941588

Data Protection Officer: dpo@thunderedgetechnologies.com

Note: This privacy policy complies with applicable data protection regulations including GDPR, CCPA, and Indian Personal Data Protection laws. For specific compliance questions, please contact our legal team.